Sutherland: Campus Associate

Join Sutherland as a Campus Associate delivering high-impact customer experience, technical support, and digital service consulting across global enterprise operations. In this role, you will act as a vital brand ambassador, engaging directly with multinational clients across digital channels to resolve complex inquiries, maintain service excellence, and uphold stringent quality standards.

You will collaborate with team leads, operations mentors, and quality coaches to leverage modern customer support platforms, troubleshoot customer concerns, and ensure high first-contact resolution rates. Your contributions will drive customer satisfaction, support operational efficiency, and deliver frictionless communication experiences for top global brands.

Roles & Responsibilities:
• Deliver frontline customer support and technical assistance across omnichannel touchpoints including inbound calls, email, live chat, and social media.
• Troubleshoot and resolve customer service inquiries promptly while adhering to strict Service Level Agreements (SLAs) and quality benchmarks.
• Document customer interactions, issue resolutions, and transaction details accurately within enterprise CRM and ticketing management systems.
• Identify recurring customer pain points and escalate complex technical or billing issues to specialized tier-two support teams.
• Maintain a comprehensive understanding of client product features, account policies, compliance regulations, and operational guidelines.
• Meet and exceed individual performance metrics including customer satisfaction (CSAT), average handling time (AHT), and quality audit scores.
• Participate in daily operational standups, process coaching sessions, and continuous training programs to enhance domain knowledge.
• Adhere rigorously to enterprise data privacy guidelines, customer security protocols, and organizational information handling procedures.

Requirements & Eligibility:
• Bachelor's degree in any discipline (Arts, Science, Commerce, Management, or Engineering) from an accredited university.
• Entry-level or fresher candidates, including graduating batches (2025/2026), seeking a career in digital customer experience and business operations.
• Exceptional verbal, written, and active listening communication skills with clear articulation in English.
• Strong customer service orientation, empathy, and active problem-solving skills to navigate challenging customer interactions.
• Basic computer literacy, fast typing proficiency, and familiarity with web browsers, email clients, and productivity applications.
• Ability to analyze transaction histories and follow structured troubleshooting workflows with high accuracy.
• Flexibility to work in rotational shifts, including night shifts and weekend coverage, according to business requirements.
• Adaptable team player with strong interpersonal skills and the motivation to learn new enterprise tools rapidly.

Expected Salary:
The estimated compensation bracket for a Campus Associate at Sutherland in Chennai typically ranges between ₹2,50,000 and ₹4,00,000 per annum, benchmarked against entry-level campus hire data from AmbitionBox and Glassdoor. In addition to base pay, compensation packages feature performance-based monthly incentives, health insurance coverage, and structured career advancement pathways.