Job Description

Tata Communications is hiring a Jr Team Member – IT Operations & Infrastructure for its Mumbai office, offering an excellent opportunity for graduates and early-career IT professionals to build a rewarding career in enterprise IT operations. This role is designed for individuals who are passionate about supporting business-critical technology environments and ensuring seamless IT service delivery. As part of the IT Operations & Infrastructure team, you will contribute to maintaining the organization's technology ecosystem by assisting with daily operational activities, handling service requests, supporting infrastructure installations, and ensuring business continuity. This position provides exposure to enterprise IT processes, infrastructure management, and service delivery, making it an ideal entry point for professionals looking to establish themselves in the IT support and infrastructure domain.

In this position, you will work closely with experienced IT professionals to manage day-to-day operational tasks while ensuring that all activities align with established Service Level Agreements (SLAs). Your responsibilities will include assisting end users with technical issues, coordinating installations, supporting incident and change management activities, maintaining operational routines, and responding to service requests efficiently. You will also play an important role in minimizing downtime, improving operational efficiency, and delivering a positive user experience. The role demands strong communication skills, attention to detail, problem-solving abilities, and a proactive approach toward maintaining reliable IT services in a dynamic business environment.

Joining Tata Communications means becoming part of a globally recognized digital infrastructure and communications company that is driving innovation across cloud computing, networking, cybersecurity, mobility, collaboration, and digital transformation. Employees benefit from continuous learning opportunities, hands-on technical experience, structured career development, and exposure to modern enterprise technologies. Guided by Tata Communications' DRIVE AHEAD leadership principles, this role encourages accountability, collaboration, innovation, and continuous skill development. It serves as an excellent foundation for future career paths in IT infrastructure, system administration, cloud operations, technical support, network operations, and enterprise technology management.

Roles & Responsibilities

• Assist with daily IT operations by performing routine infrastructure support activities and ensuring that systems remain functional, stable, and available for business users throughout the workday.
• Support hardware, software, and infrastructure installations by following organizational procedures, verifying successful deployments, and documenting completed implementation activities accurately.
• Respond to IT service requests raised by employees and provide timely assistance to resolve technical issues while maintaining high standards of customer service and operational efficiency.
• Help manage incident management activities by identifying issues, logging support tickets, tracking progress, and coordinating with relevant technical teams until successful resolution.
• Participate in change management processes by supporting approved infrastructure changes, documenting implementation details, and ensuring minimal disruption to business operations.
• Monitor operational routines and infrastructure health to identify potential issues before they affect business services, contributing to proactive IT support and improved system reliability.
• Ensure Service Level Agreements (SLAs) are consistently achieved by prioritizing assigned tasks, responding within defined timelines, and maintaining quality throughout the support process.
• Maintain accurate documentation of service requests, incidents, installations, operational activities, and completed tasks to support audits, reporting, and knowledge sharing across teams.
• Collaborate effectively with internal IT teams, vendors, and business users to resolve operational issues, communicate updates, and ensure seamless coordination during support activities.
• Continuously learn new technologies, operational procedures, and enterprise tools while contributing ideas that improve IT processes, service quality, and overall infrastructure performance.

Requirements & Eligibility

• Graduate degree in Computer Science, Information Technology, Electronics, or a related discipline. Equivalent practical experience in IT operations or technical support is also considered valuable.
• Candidates with 0–2 years of experience in IT operations, helpdesk support, infrastructure support, or technical support environments are encouraged to apply.
• Basic understanding of IT operations, infrastructure management, desktop support, system administration, and enterprise technology environments.
• Familiarity with IT Service Management (ITSM) concepts, including incident management, service requests, change management, and SLA-driven support processes, will be beneficial.
• Good communication skills with the ability to interact professionally with end users, understand technical issues, and explain solutions clearly and effectively.
• Strong analytical thinking and problem-solving abilities to diagnose technical issues, identify root causes, and contribute to efficient issue resolution.
• Ability to work collaboratively within cross-functional teams while maintaining accountability, professionalism, and a customer-focused approach to IT support.
• Basic knowledge of operating systems, networking fundamentals, enterprise applications, hardware troubleshooting, and infrastructure support will be an added advantage.
• Willingness to continuously learn emerging technologies, enterprise tools, and operational best practices to support long-term career growth within the organization.
• A positive attitude, adaptability, ownership mindset, and commitment to delivering reliable IT services while meeting organizational quality standards and performance expectations.

Expected Salary

The expected salary for the Jr Team Member – IT Operations & Infrastructure role at Tata Communications in Mumbai generally ranges between ₹3.2 LPA and ₹5.2 LPA for candidates with 0–2 years of experience. The final compensation package depends on educational qualifications, technical knowledge, relevant experience, and interview performance. Along with a competitive salary, employees may receive benefits such as health insurance, performance incentives, learning and certification opportunities, paid leave, and long-term career development within Tata Communications.

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