Job Description

Accenture is hiring SW/Application/Cloud Tech Support New Associates for its Technology for Operations (TFO) team in Hyderabad. This opportunity is ideal for fresh graduates and early-career professionals looking to build a successful career in application support, cloud technologies, automation, and IT operations. As part of one of the world's leading technology and consulting organizations, you will work with innovative digital platforms that help global clients modernize their business operations. The role focuses on supporting enterprise applications, improving operational efficiency through automation, and delivering technology solutions that enhance productivity across multiple industries. Candidates will gain exposure to cloud platforms, intelligent automation, infrastructure management, and modern IT support practices while working in a collaborative and fast-paced environment.

As a SW/Application/Cloud Tech Support New Associate, you will contribute to application maintenance, automation initiatives, and operational support projects. Your responsibilities will include identifying and resolving routine technical issues, assisting with application hosting operations, supporting infrastructure management, and participating in automation implementation using technologies such as Automation Anywhere, AI-powered workflows, robotic process automation (RPA), predictive monitoring, and automated service management. Working closely with experienced professionals, you will help optimize operational processes, reduce manual efforts, improve system availability, and support clients in maintaining reliable technology environments. This role provides excellent hands-on experience with enterprise IT systems, cloud operations, and digital transformation initiatives.

Joining Accenture offers outstanding opportunities for career growth, continuous learning, and professional development. The organization invests heavily in employee training, certifications, and exposure to emerging technologies including cloud computing, automation, artificial intelligence, and intelligent operations. You will work alongside talented professionals serving clients across multiple industries while developing strong technical, analytical, and communication skills. The position also enables you to gain practical experience in IT service management, application support, troubleshooting, automation frameworks, and operational excellence. For graduates seeking to establish a long-term career in cloud support, enterprise technology, and digital operations, this role provides an excellent foundation within one of the world's most respected technology companies.

Roles & Responsibilities

• Provide technical support for enterprise software applications, cloud-based platforms, and operational systems while ensuring minimal disruption to business processes and maintaining high service quality.
• Monitor application performance, identify routine technical issues, troubleshoot incidents, and resolve support tickets by following established operational procedures and best practices.
• Assist in implementing automation solutions using technologies such as Automation Anywhere, robotic process automation (RPA), AI-powered workflows, and intelligent automation frameworks to reduce manual effort.
• Support Application Hosting Operations (AHO) and Infrastructure Management (ISMT) activities by maintaining application availability, monitoring system performance, and assisting with operational tasks.
• Collaborate with internal technology teams, delivery teams, and project stakeholders to understand business requirements and contribute to technology-driven operational improvements.
• Participate in preventive monitoring, predictive monitoring, automated reporting, self-healing processes, and service management initiatives to improve operational efficiency.
• Document incidents, solutions, operational procedures, and technical updates accurately to ensure knowledge sharing and compliance with organizational standards.
• Analyze recurring technical issues, identify opportunities for automation, and recommend process improvements that enhance application stability and business productivity.
• Follow organizational security policies, compliance standards, and operational guidelines while maintaining the confidentiality and integrity of enterprise systems.
• Work effectively in rotational shifts, manage assigned responsibilities independently, and continuously upgrade technical skills by learning new cloud technologies, automation tools, and IT support methodologies.

Requirements & Eligibility

• Bachelor's degree in Engineering (BE/B.Tech), B.Com, or any Graduation from a recognized university with a strong interest in information technology, cloud computing, or application support.
• Fresh graduates or candidates with up to 1 year of experience in technical support, IT operations, software support, or cloud technologies are eligible to apply.
• Basic understanding of Automation Anywhere, robotic process automation (RPA), or automation concepts. Exposure through certifications, internships, or academic projects is considered an advantage.
• Familiarity with software application support, cloud environments, infrastructure management, IT operations, or enterprise technology ecosystems is desirable.
• Strong analytical thinking and problem-solving abilities with the capability to diagnose technical issues, identify root causes, and recommend effective solutions.
• Excellent written and verbal communication skills with the ability to collaborate effectively with internal teams, clients, and stakeholders in a professional environment.
• Ability to establish and maintain strong client relationships while delivering high-quality technical support and ensuring customer satisfaction.
• Good understanding of operational processes, application maintenance, incident management, service desk practices, and IT support methodologies.
• Willingness to work in rotational shifts, adapt to changing project requirements, and manage multiple responsibilities in a fast-paced technology environment.
• Self-motivated learner with a positive attitude, teamwork skills, adaptability, attention to detail, and a strong desire to build expertise in cloud technologies, automation, and enterprise IT operations.

Expected Salary

The expected salary for a SW/Application/Cloud Tech Support New Associate at Accenture India generally ranges between ₹3.5 LPA and ₹5.5 LPA, depending on educational background, technical skills, interview performance, and business requirements. In addition to the fixed salary, employees receive benefits such as performance incentives, health insurance, learning and certification programs, paid leave, employee wellness initiatives, and excellent long-term career growth opportunities within Accenture's global technology organization.

🚨 Before You Apply: Your Resume Needs to Shine!

Did you know? 75% of applications get rejected before reaching a human recruiter – all because of poorly formatted resumes that fail ATS scans!

🔥 Get Interview-Ready in Minutes with Our Professionally Designed Resume Templates!

✅ 5+ ATS-Friendly Designs – Beat the bots and get noticed
✅ Recruiter-Approved Layouts – Highlight your skills the right way
✅ Easy-to-Edit (Word & Google Docs) – No design skills needed
✅ Free Bonus: Cover Letter Template + Resume Writing Guide

🎁 Limited-Time Offer: Get yours for just ₹249 (originally ₹999)
📥 Instant Download – Apply to Google with confidence today!

👉 Grab Your Resume Template Now: Tap Here to get your resume Templates