Dover Corporation: Software Engineer – I

Job Description

Dover Corporation is looking for a motivated and detail-oriented Software Engineer – I to join its growing technology team in Bengaluru. This role provides an excellent opportunity for professionals who are passionate about application support, enterprise software systems, and digital transformation technologies. As a Software Engineer, you will play a key role in supporting critical eQMS (Electronic Quality Management System) and EHS (Environmental Health and Safety) applications such as ETQ and Enablon. The position requires strong analytical skills, technical troubleshooting abilities, and a proactive mindset to ensure smooth business operations and system reliability across global teams.

In this role, you will work closely with end users, business stakeholders, architects, and technical teams to resolve incidents, support system enhancements, and maintain operational excellence. You will be responsible for managing support tickets, performing root cause analysis, handling system configurations, validating data, and ensuring that applications meet performance expectations. This position offers valuable exposure to SaaS-based enterprise applications, cloud technologies, IT service management processes, and quality management systems used by leading global organizations.

The Software Engineer – I role is ideal for candidates seeking to build expertise in enterprise application support, incident management, cloud-based platforms, and process automation. Working at Dover provides opportunities to collaborate with international teams, contribute to business-critical projects, and gain hands-on experience with modern tools such as Jira, ServiceNow, ETQ, Enablon, and automation technologies. Employees benefit from a culture of innovation, continuous learning, and professional development while supporting solutions that drive operational efficiency and business success across global operations.

Roles & Responsibilities

• Serve as the primary point of contact for end-user issues, service requests, and technical queries related to ETQ, Enablon, and other enterprise applications.
• Monitor, prioritize, and manage incidents effectively to ensure timely resolution while adhering to established service level agreements (SLAs).
• Perform first-level troubleshooting and issue diagnosis to identify root causes and provide quick resolutions for common application-related problems.
• Escalate complex technical issues to architects, developers, or advanced support teams while ensuring proper communication and follow-up.
• Assist with system configuration changes, application updates, and enhancement activities under the guidance of senior technical experts.
• Support data upload, data correction, validation, and integrity checks to maintain high-quality and accurate business information.
• Conduct smoke testing and basic system validation activities after deployments, upgrades, or bug fixes to ensure system stability.
• Maintain accurate documentation of incidents, resolutions, technical procedures, and support activities within ticketing platforms.
• Track project deliverables, support tasks, and operational milestones while ensuring transparency and accountability across teams.
• Generate operational reports and assist with data reconciliation activities to support compliance, quality, and business reporting requirements.
• Collaborate with business users, technical teams, and stakeholders to improve application performance and user experience.
• Participate in process improvement initiatives and support automation efforts that enhance operational efficiency and reduce manual workload.

Requirements & Eligibility

• Bachelor’s degree (B.E. / B.Tech) in Computer Science, Information Technology, Electronics, or a related engineering discipline.
• 1–3 years of experience in application support, software support, IT operations, or enterprise system management roles.
• Strong proficiency in Microsoft Office applications, particularly Microsoft Excel and Microsoft Word, for reporting and documentation purposes.
• Basic understanding of enterprise application architecture, databases, user interfaces, workflows, and business rules.
• Familiarity with cloud computing concepts including SaaS, PaaS, and IaaS environments.
• Knowledge of IT service management tools such as Jira, ServiceNow, or similar ticketing and incident management platforms.
• Strong analytical and troubleshooting skills with the ability to identify issues and recommend practical solutions.
• Experience supporting enterprise applications such as ETQ, Enablon, quality management systems, or EHS platforms is highly desirable.
• Understanding of data validation, data migration, and system testing methodologies.
• Knowledge of scripting languages, process automation, or Robotic Process Automation (RPA) concepts will be considered an added advantage.
• Excellent communication, collaboration, and stakeholder management skills for working with global teams.
• Strong organizational skills with the ability to manage multiple priorities in a dynamic and fast-paced environment.

Expected Salary

The expected salary for a Software Engineer – I at Dover Corporation in Bengaluru typically ranges between ₹5 LPA and ₹9 LPA, depending on experience, technical expertise, enterprise application knowledge, and interview performance. Candidates with prior exposure to application support, cloud platforms, ITSM tools, and enterprise software systems may receive compensation towards the higher end of the range. In addition to salary, Dover offers performance-based rewards, learning opportunities, hybrid work flexibility, and long-term career growth prospects.

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