Virtusa – Software Engineer

Job Description

Virtusa is hiring a Software Engineer to join its Google Workspace (GWS) Billing Technology Support team in Bangalore. This role is designed for professionals who have a strong interest in cloud technologies, billing systems, customer support operations, and quality assurance processes. As part of the GWS Billing QC Support team, you will be responsible for resolving complex billing-related issues, ensuring subscription accuracy, and supporting customers with financial and account management concerns. The position offers an exciting opportunity to work in a technology-driven environment where technical expertise, analytical thinking, and customer-centric problem-solving play a critical role in delivering exceptional service experiences.

The Software Engineer will act as a high-tier support specialist handling advanced billing inquiries within the Google Workspace ecosystem. Responsibilities include investigating subscription discrepancies, conducting detailed billing audits, managing payment-related challenges, and assisting customers with account recovery procedures. The role requires a deep understanding of billing workflows, subscription management, payment systems, and cloud administration tools. Candidates will regularly interact with billing data, analyze complex financial scenarios, and provide accurate resolutions while ensuring compliance with established quality control standards and operational guidelines.

Working at Virtusa provides exposure to global enterprise technologies, cloud-based business solutions, and large-scale support operations. The organization encourages continuous learning, innovation, and professional growth while offering opportunities to collaborate with experienced technology professionals. This role is ideal for candidates seeking to develop expertise in Google Workspace administration, billing operations, cloud support services, financial analysis, and quality assurance. Professionals in this position will gain valuable experience that can lead to future career opportunities in cloud computing, technical support engineering, platform operations, customer success, and enterprise technology management.

Roles & Responsibilities

1. Manage and resolve Google Workspace subscription-related issues, including license management, plan upgrades, downgrades, renewals, and billing adjustments while ensuring service continuity.
2. Conduct detailed forensic billing investigations to identify the root causes of unexpected charges, invoice discrepancies, tax calculations, and subscription-related billing concerns.
3. Analyze customer invoices, payment histories, and account records to provide accurate explanations and resolutions for complex financial inquiries.
4. Support payment processing activities by troubleshooting auto-payment failures, manual payment issues, declined transactions, and verification-related concerns.
5. Assist administrators with account recovery procedures, access restoration, and billing console management while following strict identity verification protocols.
6. Perform quality assurance reviews of billing support cases to ensure adherence to standard operating procedures, quality benchmarks, and customer service standards.
7. Collaborate with internal teams to resolve technical and operational issues impacting billing accuracy, subscription management, and customer satisfaction.
8. Maintain detailed documentation of customer interactions, troubleshooting activities, billing investigations, and resolution outcomes for future reference.
9. Identify recurring billing issues, operational inefficiencies, and process gaps while recommending improvements to enhance service quality and productivity.
10. Contribute to knowledge management initiatives by documenting best practices, common troubleshooting scenarios, and quality improvement opportunities.
11. Ensure compliance with organizational policies, data protection requirements, and quality control standards when handling customer information and financial records.
12. Demonstrate strong customer empathy and professionalism while delivering timely, accurate, and effective support solutions.

Requirements & Eligibility

1. Bachelor's degree in Computer Science, Information Technology, Engineering, Commerce, Finance, Business Administration, or a related field from a recognized institution.
2. Strong understanding of Google Workspace administration, particularly subscription management, billing operations, and account configuration processes.
3. Knowledge of financial concepts such as proration, taxation, credit notes, debit notes, invoice generation, and payment reconciliation.
4. Familiarity with cloud platforms, SaaS subscription models, enterprise billing systems, and customer support workflows is highly desirable.
5. Strong analytical and problem-solving abilities with the capability to investigate complex billing issues and identify accurate resolutions.
6. Excellent verbal and written communication skills for effectively interacting with customers, stakeholders, and cross-functional teams.
7. Ability to work with large volumes of data, perform detailed audits, and maintain high levels of accuracy under strict quality standards.
8. Experience using customer support tools, ticketing platforms, billing applications, or Google Workspace administrative interfaces will be an added advantage.
9. Strong organizational and time-management skills with the ability to manage multiple cases simultaneously and meet service-level expectations.
10. Demonstrated commitment to quality assurance, continuous improvement, customer satisfaction, and professional integrity in daily operations.

Expected Salary

The expected salary for the Software Engineer – GWS Billing QC Support role at Virtusa typically ranges between ₹4.5 LPA and ₹9 LPA depending on educational qualifications, technical expertise, billing support experience, and interview performance. Entry-level candidates may receive compensation at the lower end of the range, while professionals with exposure to cloud technologies, billing operations, or Google Workspace administration can expect higher packages. Additional benefits may include performance incentives, health insurance, learning and certification opportunities, and long-term career growth within the organization.

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