Lighthouse – Associate Application Support Engineer

Job Description

Lighthouse is hiring Associate Application Support Engineers to join its growing technology team in Bengaluru. This opportunity is ideal for fresh graduates and early-career professionals who are passionate about application support, enterprise systems, IT operations, and customer-focused technology solutions. The role involves providing end-to-end support for critical business applications, ensuring optimal performance, reliability, and user satisfaction. Candidates will collaborate with multiple business units, technical teams, and stakeholders to resolve application issues, improve system uptime, and contribute to continuous technology enhancements. This position offers an excellent platform to develop technical expertise while working in a highly collaborative and innovation-driven environment.

As an Associate Application Support Engineer, you will gain hands-on exposure to enterprise applications, software maintenance, database management, infrastructure support, and troubleshooting processes. The role requires a proactive mindset, strong analytical thinking, and the ability to understand complex business applications and their dependencies. You will work closely with product teams, IT departments, and external vendors to ensure seamless application functionality while supporting software upgrades, patches, and enhancements. This experience will help you build valuable skills in application lifecycle management, production support, and enterprise technology operations.

The position also provides opportunities to participate in strategic technology initiatives and digital transformation projects. Engineers are encouraged to identify process improvements, recommend system optimizations, and contribute to innovative solutions that improve operational efficiency. Working at Lighthouse means becoming part of a culture that values continuous learning, collaboration, and customer success. Candidates interested in enterprise software support, cloud technologies, databases, and technical problem-solving will find this role highly rewarding for long-term career growth in the IT industry.

Roles & Responsibilities

• Provide technical support for enterprise applications and ensure smooth day-to-day operations across business functions.
• Collaborate with IT teams and end users to identify, diagnose, and resolve application-related issues efficiently.
• Monitor application performance, system health, and service availability to maintain high uptime and reliability.
• Coordinate software patching, upgrades, and maintenance activities while minimizing operational disruptions.
• Work with product teams to evaluate new technologies and recommend enhancements to existing applications.
• Analyze business requirements and suggest application customizations, improvements, or alternative solutions.
• Create and maintain functional documentation, technical specifications, user guides, and support procedures.
• Assist in designing and supporting cloud-based infrastructure and self-service technology platforms.
• Build strong working relationships with internal stakeholders, external vendors, and clients to ensure service excellence.
• Track project progress, prepare status reports, and communicate updates to relevant stakeholders.
• Participate in troubleshooting complex incidents and support root cause analysis activities.
• Contribute to process improvement initiatives that enhance efficiency, automation, and service quality.

Requirements & Eligibility

• Bachelor’s degree in Computer Science, Information Technology, Engineering, MCA, or a related technical discipline from a recognized institution.
• 0–2 years of experience in application support, software engineering, IT operations, or related technical roles.
• Good understanding of SQL databases, database design concepts, reporting tools, and query optimization techniques.
• Working knowledge of SQL query language with the ability to retrieve, analyze, and manipulate data effectively.
• Strong analytical and problem-solving skills with the ability to troubleshoot complex application issues.
• Familiarity with enterprise software environments, system integrations, and application lifecycle management processes.
• Understanding of Linux operating systems, server environments, and infrastructure concepts will be an added advantage.
• Knowledge of virtualization technologies such as VMware ESXi and vCenter is desirable for infrastructure-related support activities.
• Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical users.
• Strong customer service mindset with the ability to manage multiple priorities while maintaining high-quality support standards.
• Willingness to participate in on-call rotations, flexible work schedules, and occasional weekend support when required.
• Ability to work collaboratively in cross-functional teams and adapt to evolving business and technology requirements.

Expected Salary

The expected salary for an Associate Application Support Engineer at Lighthouse typically ranges between ₹4 LPA and ₹8 LPA for freshers and professionals with up to two years of experience. Compensation may vary based on academic background, technical skills, relevant internships, certifications, and interview performance. In addition to the base salary, employees may receive benefits, learning opportunities, and career development support as part of Lighthouse’s overall compensation package.

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