Oracle – Systems Analyst 2 Support

Job Description

Oracle is hiring a Systems Analyst 2 Support professional to join its global support organization in Bengaluru. This role offers an exciting opportunity for early-career technology professionals to work with one of the world’s leading cloud and enterprise software companies. As part of Oracle’s Application Management Services (AMS) team, the selected candidate will support critical healthcare and enterprise applications used by clients across Asia Pacific, Australia, and the United States. The role focuses on delivering high-quality post-sales technical support, troubleshooting application issues, maintaining system performance, and ensuring customer satisfaction through timely issue resolution. Candidates interested in technical support, enterprise applications, healthcare technology, and cloud-based systems will find this opportunity highly rewarding for career growth.

The Systems Analyst 2 Support role is centered around incident management, troubleshooting, customer support, and operational excellence. Professionals in this position will work closely with customers, internal support teams, and technical stakeholders to resolve moderately complex application and infrastructure-related issues. The role requires hands-on exposure to troubleshooting methodologies, SQL queries, backend investigations, server management, and workflow analysis. Since the position supports business-critical healthcare and revenue-impacting systems, maintaining Service Level Agreements (SLAs) and ensuring uninterrupted customer operations are key responsibilities. Candidates will also gain valuable experience in change management processes, technical documentation, and enterprise support operations within a fast-paced global environment.

Working at Oracle provides exposure to advanced cloud technologies, AI-driven enterprise solutions, and mission-critical systems that impact millions of users worldwide. The company encourages continuous learning, technical development, and collaboration across global teams. Employees will have opportunities to improve their analytical thinking, technical troubleshooting abilities, customer communication skills, and understanding of enterprise support environments. This role is ideal for candidates who are passionate about technical support, application troubleshooting, database management, and customer-focused technology services while building a long-term career in IT support and enterprise software solutions.

Roles & Responsibilities

• Provide post-sales technical support for Oracle applications and enterprise software solutions by addressing customer issues efficiently and professionally.
• Investigate, troubleshoot, and resolve front-end application problems by gathering information, testing workflows, and analyzing user-reported incidents.
• Perform backend troubleshooting activities including database queries, log analysis, server monitoring, and system diagnostics to identify root causes.
• Work with SQL queries and database-related operations to analyze application behavior, retrieve data, and support issue resolution processes.
• Follow organizational change management procedures while implementing system updates, configuration changes, and maintenance activities.
• Monitor and manage support tickets while ensuring all assigned issues are resolved within defined Service Level Agreements (SLAs) and operational targets.
• Collaborate with cross-functional teams including infrastructure, engineering, application support, and customer management teams to resolve complex technical concerns.
• Communicate effectively with customers and internal stakeholders by providing regular updates, technical explanations, and resolution timelines.
• Document troubleshooting activities, investigation findings, issue resolutions, and technical knowledge articles throughout the support lifecycle.
• Prioritize incidents and support requests based on business impact, urgency, severity levels, and customer requirements.
• Support mission-critical healthcare and enterprise systems that directly impact client operations, financial processes, and patient safety initiatives.
• Participate in continuous learning programs, product training sessions, and self-learning activities to improve technical expertise and product knowledge.

Requirements & Eligibility

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, Electronics, or a related technical field from a recognized institution.
• 0–2+ years of experience in technical support, application support, system analysis, IT operations, or troubleshooting-related roles.
• Strong understanding of SQL and database concepts, including writing queries, analyzing tables, and troubleshooting backend issues.
• Knowledge of technical troubleshooting methodologies, incident management processes, and root cause analysis techniques.
• Familiarity with enterprise applications, client-server environments, operating systems, and cloud-based support ecosystems.
• Basic understanding of programming concepts, computer science fundamentals, and enterprise software architecture.
• Excellent analytical and problem-solving skills with the ability to diagnose moderately complex technical issues independently.
• Strong communication skills in English, both written and verbal, for interacting with customers and collaborating with global teams.
• Ability to work in fast-paced support environments while effectively managing multiple incidents and customer priorities.
• Customer-focused mindset with the ability to provide professional, empathetic, and solution-oriented support experiences.
• Familiarity with support ticketing systems, change management processes, and IT service management practices will be advantageous.
• Strong attention to detail, documentation skills, and willingness to continuously learn new technologies and Oracle products.

Expected Salary

For Systems Analyst and Technical Support roles at leading enterprise technology companies like Oracle, the estimated salary in Bengaluru typically ranges between ₹5 LPA and ₹11 LPA for candidates with 0–2 years of experience. Compensation may vary depending on technical expertise, SQL knowledge, troubleshooting experience, communication skills, and academic background. Oracle also provides additional employee benefits, learning opportunities, healthcare coverage, and career development programs for technology professionals.

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