Mphasis – Trainee Technician PP (Premium Processing Junior Technician)

Job Description

The Trainee Technician PP role at Mphasis offers an excellent entry point into the insurance and financial services domain for graduates eager to build operational expertise. As a Premium Processing Junior Technician, you will support the day-to-day activities of the wider Premium Processing (PP) team, ensuring accurate and timely handling of premium-related transactions. Reporting to the PP Team Leader, this position focuses on delivering high-quality service while meeting defined Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). The hybrid working model in Pune provides flexibility while maintaining strong team collaboration.

At Mphasis, through its dedicated UK insurance operational services delivery vehicle Mrald, the organization emphasizes precision, compliance, and customer-centric operations. In this role, you will contribute to processing insurance premiums accurately, escalating queries when necessary, and ensuring adherence to company compliance, risk management, and audit standards. This position requires attention to detail, a structured approach to task management, and the ability to work independently while contributing to team objectives.

Beyond transactional processing, the role encourages continuous learning and personal development. You will participate in compliance and training programs, engage with feedback mechanisms, and strengthen your understanding of insurance operations. For individuals interested in financial services, insurance processes, and operational excellence, this opportunity provides a strong foundation for long-term career growth within enterprise insurance services and back-office transformation environments.

Roles & Responsibilities

• Ensure allocated premium processing tasks are completed accurately and within agreed timelines to meet SLAs and KPIs.

• Review premium data entries carefully to maintain high levels of accuracy and minimize operational errors.

• Escalate unresolved queries or complex cases to Senior Technicians for timely resolution and process continuity.

• Adhere strictly to company compliance policies, audit requirements, and risk management guidelines.

• Participate actively in training programs and complete all assigned compliance assessments successfully.

• Support the PP team in maintaining service quality and operational efficiency across insurance processes.

• Communicate effectively with team members to clarify task requirements and ensure workflow alignment.

• Maintain proper documentation and records related to premium transactions and process updates.

• Engage in feedback sessions and implement development suggestions to enhance personal performance.

• Contribute positively to a collaborative and performance-driven team environment.

Requirements & Eligibility

• Bachelor’s degree in any discipline, demonstrating academic readiness for entry-level financial services roles.

• Basic awareness of the insurance industry and understanding of how insurance supports business operations.

• Strong written and verbal communication skills to ensure accurate information exchange within the team.

• Proficiency in MS Office tools, including Word, Excel, and PowerPoint, for documentation and reporting tasks.

• Ability to work independently while also contributing effectively as part of a team.

• High attention to detail and accuracy in handling financial and operational data.

• Demonstrated aptitude and eagerness to learn new systems, processes, and industry concepts.

• Ability to adapt to a dynamic and evolving business environment with changing operational requirements.

• Prior exposure to financial services or insurance operations (preferred but not mandatory).

• Strong sense of responsibility toward compliance, audit standards, and quality delivery.

Expected Salary

For a Trainee Technician PP role at Mphasis in Pune, the expected salary typically ranges between ₹2.5 LPA and ₹4 LPA, depending on academic background and overall interview performance. Entry-level insurance operations roles in the financial services industry generally align with this compensation range. In addition to salary, employees gain structured training, hybrid work flexibility, and opportunities for career progression within insurance and operational services domains.

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