Microsoft – Technical Support Engineer (Entry Level)

Job Overview:

Microsoft’s Customer Experience & Success (CE&S) organization is focused on empowering customers to achieve faster and greater business outcomes through innovative technology and exceptional support experiences. Within CE&S, the Customer Service & Support (CSS) team plays a critical role in building customer trust by resolving technical challenges efficiently and securely.

As a Technical Support Engineer (Entry Level), you will work directly with customers to troubleshoot, investigate, and resolve technical issues related to Microsoft products and services. This role offers strong exposure to real-world enterprise environments, hands-on problem-solving, and collaboration with global teams. It is an excellent opportunity for early-career professionals to grow technical expertise while developing communication, research, and customer engagement skills.

This position is based on-site in Pune and operates in a fast-paced, customer-facing environment.

Roles & Responsibilities:

• Own customer-reported technical issues and drive them through investigation, troubleshooting, and resolution.

• Collaborate with internal teams and peers to resolve complex technical problems effectively.

• Use Microsoft troubleshooting tools, documentation, and best practices to diagnose issues.

• Participate in readiness programs, training sessions, and peer communities to enhance technical proficiency.

• Balance multiple support cases while meeting customer expectations and service-level commitments.

• Clearly communicate technical concepts to both technical and non-technical customers through written and verbal communication.

• Identify potential product defects and escalate feedback to senior engineers for product and process improvement.

• Contribute to a customer-first culture focused on quality, security, and continuous improvement.

Required Qualifications:

• Any one of the following:

  • 1+ year of experience in technical support, IT, or technical consulting

  • Bachelor’s degree in Computer Science, Information Technology, Business Operations, Communications, or a related field

  • Experience working in a multicultural or global team environment

• Strong proficiency in written, reading, and conversational English.

• Ability to work in a customer-facing, fast-paced support environment.

• Willingness to learn and adapt to new tools, technologies, and processes.

Preferred Qualifications:

• Experience solving customer problems and delivering technical solutions.

• Prior customer support experience with enterprise or corporate customers.

• Basic understanding of IT concepts such as networking, operating systems, cloud platforms, or object-oriented programming.

Security & Compliance:

• Ability to meet Microsoft and customer security screening requirements.

• Mandatory Microsoft Cloud Background Check upon hire and every two years thereafter.

Why Join Microsoft?

• Work with one of the world’s leading technology companies.

• Exposure to Microsoft’s AI-powered support ecosystem and enterprise-grade technologies.

• Strong culture built on growth mindset, respect, integrity, and accountability.

• Opportunities for continuous learning, skill development, and long-term career growth.

• Inclusive and diverse work environment where every individual can thrive.

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