Tabnova – Technical Support Officer

Job Description:
Tabnova is seeking technically skilled and customer-focused professionals for the role of Technical Support Officer. This position is ideal for individuals with a strong foundation in computer science or information technology who enjoy troubleshooting technical issues and delivering exceptional customer service. As part of a dynamic technology solutions company operating across education, healthcare, DRM, and enterprise solutions, you will play a vital role in ensuring seamless user experiences and reliable system performance.

In this role, you will install and configure hardware and software, diagnose technical problems, and guide customers through step-by-step resolutions. You will communicate directly with clients via calls, emails, and remote desktop tools, ensuring clear and timely feedback. The role also involves supporting new application rollouts, documenting procedures, conducting safety checks on equipment, and managing multiple technical cases simultaneously. Strong written and verbal communication skills in English are essential, as documentation and customer interaction are key components of the role.

Beyond troubleshooting, you will evaluate new technologies, maintain support documentation, and collaborate with internal teams to improve product reliability. The position requires attention to detail, structured problem-solving abilities, and the capacity to handle customer queries with professionalism and empathy. If you are passionate about IT support, user satisfaction, and technical problem resolution, this opportunity at Tabnova offers a platform to grow within a technology-driven environment.

Roles & Responsibilities:

1. Install, configure, and maintain hardware and software systems for clients and internal users.

2. Diagnose and troubleshoot technical issues by identifying root causes through direct customer interaction.

3. Provide accurate and timely feedback to customers regarding issue resolution and system updates.

4. Guide users step-by-step through troubleshooting processes using remote desktop tools and help desk platforms.

5. Follow up with clients to confirm issue resolution and ensure service satisfaction.

6. Replace or repair faulty components and perform basic hardware maintenance when required.

7. Support the deployment and roll-out of new applications and system updates.

8. Create and maintain detailed procedural documentation for recurring technical issues.

9. Manage multiple support cases simultaneously while maintaining high service quality standards.

10. Test and evaluate new technologies and conduct electrical safety checks on equipment where necessary.

Requirements & Eligibility:

1. Bachelor’s degree in Computer Science, Information Technology, or a related field.

2. Prior experience in technical support, desktop support, or a similar IT service role.

3. Proficiency in Microsoft Windows and MS Office applications including Word, Excel, and PowerPoint.

4. Hands-on experience with remote desktop applications and help desk ticketing systems.

5. Strong problem-solving skills with high attention to detail.

6. Excellent interpersonal skills to communicate effectively with customers and internal teams.

7. Strong written and verbal communication skills in English.

8. Ability to manage multiple cases and prioritize tasks efficiently.

9. Basic understanding of hardware troubleshooting and system configuration.

10. Willingness to learn new technologies and adapt to evolving IT environments.

Expected Salary:

For a Technical Support Officer in India with 0–3 years of experience, the expected salary typically ranges between ₹2.5 LPA to ₹5 LPA depending on technical proficiency, customer handling skills, and prior support experience. Compensation may vary based on certifications, domain expertise, and hands-on troubleshooting capabilities. Tabnova offers opportunities for skill enhancement and career growth within its technology solutions ecosystem.

🚨 Before You Apply: Your Resume Needs to Shine!

Did you know? 75% of applications get rejected before reaching a human recruiter – all because of poorly formatted resumes that fail ATS scans!

🔥 Get Interview-Ready in Minutes with Our Professionally Designed Resume Templates!

✅ 5+ ATS-Friendly Designs – Beat the bots and get noticed
✅ Recruiter-Approved Layouts – Highlight your skills the right way
✅ Easy-to-Edit (Word & Google Docs) – No design skills needed
✅ Free Bonus: Cover Letter Template + Resume Writing Guide

🎁 Limited-Time Offer: Get yours for just ₹249 (originally ₹999)
📥 Instant Download – Apply to Google with confidence today!

👉 Grab Your Resume Template Now: Tap Here to get your resume Templates