Sutherland: New Campus Associates – FY’26

Job Description:

Sutherland is hiring New Campus Associates for FY’26, offering an excellent entry-level opportunity for fresh graduates to begin their careers in a global digital transformation company. This role is ideal for candidates interested in customer support, communication-driven roles, and gaining exposure to business operations in a fast-paced corporate environment. As a Campus Associate, you will be responsible for delivering exceptional customer experiences through multiple support channels including calls, chat, email, and social media. The role is designed to help graduates develop strong communication, analytical, and professional skills while working in a global service environment.

In this role, you will interact with customers, resolve their queries, and ensure timely and accurate support while maintaining high levels of customer satisfaction and productivity. You will work in a structured contact center environment where meeting service-level agreements, adhering to data security standards, and delivering quality support are key responsibilities. The position requires strong communication skills, problem-solving ability, and adaptability to rotational shifts. It provides hands-on experience in customer engagement, business support operations, and service delivery best practices.

Sutherland offers a growth-oriented and technology-driven environment where fresh graduates can learn and build long-term careers. With exposure to digital operations, AI-driven customer engagement systems, and continuous upskilling programs, this role serves as a strong foundation for careers in operations, support, business services, and customer experience management. It is an ideal opportunity for candidates looking to enter the corporate world with a reputed multinational organization.

Roles & Responsibilities:

• Handle customer requests and inquiries through calls, email, chat, and social media while ensuring timely and accurate resolution.
• Deliver exceptional customer service experiences by addressing concerns professionally and maintaining high satisfaction levels.
• Meet contact center performance metrics, productivity goals, and service level agreements as defined by the program.
• Resolve customer issues efficiently by analyzing concerns and providing accurate information or appropriate solutions.
• Adhere strictly to data security standards, confidentiality requirements, and non-disclosure agreements.
• Participate in training programs, coaching sessions, and mandatory upskilling courses to improve performance and service quality.
• Maintain 100% schedule adherence, support attendance standards, and contribute positively to operational efficiency.
• Document customer interactions accurately and follow standard operating procedures for issue resolution and escalation.
• Collaborate with team members and supervisors to improve customer support quality and achieve collective targets.
• Adapt to shift-based operations, including night shifts, while maintaining professionalism and service excellence.

Requirements & Eligibility:

• Full-time undergraduate or postgraduate degree in Arts, Science, Commerce, Engineering, Pharma, MBA, MCA, or related disciplines.
• 2026 pass-out candidates are eligible to apply, making this an ideal campus hiring opportunity for freshers.
• Excellent verbal and written English communication skills for handling customer interactions effectively.
• Good analytical and problem-solving abilities to understand customer concerns and provide appropriate solutions.
• Strong typing skills and comfort using digital tools, communication platforms, and support systems.
• Flexibility to work in rotational shifts, including night shifts, based on business requirements.
• Candidates should reside within 25 km radius of the office location for operational convenience.
• Ability to learn quickly, adapt to process changes, and perform effectively in a fast-paced environment.
• Strong interpersonal skills and a customer-focused attitude for delivering positive support experiences.
• Willingness to participate in training, coaching, and continuous learning initiatives to support career growth.

Expected Salary:

The expected salary for New Campus Associates at Sutherland in India typically ranges between ₹2.5 LPA to ₹4.5 LPA, depending on location, process, and performance during hiring. Fresh graduates may also receive shift allowances, incentives, and performance-based rewards in addition to base pay. Sutherland also offers cab facilities, structured training, and long-term growth opportunities.

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