RXO: Associate Engineer – Software Engineering

Job Description:

RXO is hiring an Associate Engineer – Software Engineering to join its technology-driven operations team in Mumbai. This role offers an excellent opportunity for fresh graduates and early-career professionals to build a career in IT support and software engineering within a leading transportation solutions company. RXO leverages cutting-edge technology to optimize logistics and supply chain operations, and this role plays a key part in ensuring seamless system performance and customer satisfaction. It is ideal for candidates who are passionate about troubleshooting, customer support, and working in a dynamic, technology-focused environment.

In this role, you will provide technical support to customers through multiple channels such as calls, emails, chat, and application support systems. You will diagnose technical issues, guide users through step-by-step solutions, and ensure timely resolution of queries. The position requires strong problem-solving skills, effective communication, and the ability to handle real-time technical challenges. You will also collaborate with internal teams, escalate complex issues, and contribute to improving application functionality based on customer feedback.

RXO offers a collaborative and inclusive work culture where employees are encouraged to learn, grow, and contribute to innovation. As an Associate Engineer, you will gain hands-on experience in IT systems, troubleshooting processes, and customer engagement. The role provides a strong foundation for careers in software engineering, IT support, and operations, making it an ideal starting point for individuals looking to build expertise in technology and customer-centric solutions.

Roles & Responsibilities:

• Provide technical support to customers through calls, emails, chat, and application support platforms, ensuring timely issue resolution.
• Diagnose and troubleshoot technical problems by interacting with users and identifying root causes effectively.
• Guide customers step-by-step in resolving technical issues, ensuring clarity and ease of understanding.
• Follow up on open issues and ensure proper closure while maintaining high customer satisfaction levels.
• Escalate critical or complex issues to higher-level support teams for faster resolution.
• Document customer interactions, issues, and solutions accurately in support systems.
• Relay feedback from customers regarding application performance and usability to development teams.
• Participate in resolving major incidents by coordinating with multiple teams through bridge calls.
• Maintain adherence to company processes, quality standards, and service-level agreements.
• Continuously improve technical knowledge and troubleshooting skills to enhance support quality.

Requirements & Eligibility:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 0–2 years of experience in IT support, technical support, or related roles, with freshers eligible to apply.
• Basic understanding of software applications, operating systems, and troubleshooting methodologies.
• Strong analytical and problem-solving skills to identify and resolve technical issues efficiently.
• Excellent communication skills to interact with customers and explain solutions clearly.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Familiarity with help desk tools, ticketing systems, or customer support platforms is an advantage.
• Strong customer-focused mindset with a commitment to delivering high-quality service.
• Ability to collaborate with cross-functional teams and escalate issues when required.
• Willingness to learn new technologies and adapt to evolving business requirements.

Expected Salary:

The expected salary for an Associate Engineer – Software Engineering at RXO in India typically ranges between ₹4 LPA to ₹8 LPA, depending on technical skills, communication abilities, and prior experience. Freshers generally start at the entry-level range, while candidates with relevant IT support experience may receive higher compensation. RXO also offers career growth opportunities, learning programs, and performance-based incentives.

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