Tata Communications – Jr. Engineer (Cloud Operations)

Job Description:

Tata Communications is hiring a Jr. Engineer – Cloud Operations to join its dynamic operations team in Chennai. As a global leader in digital infrastructure and connectivity solutions, Tata Communications plays a key role in enabling cloud, mobility, IoT, and network services for enterprises worldwide. This role is ideal for fresh graduates or early-career professionals who are interested in cloud technologies, technical support, and real-time system operations. You will be responsible for managing customer issues, ensuring service reliability, and supporting mission-critical systems in a fast-paced, high-availability environment.

In this role, you will act as the first line of support for customer queries and technical incidents, ensuring timely resolution and adherence to service level agreements (SLAs). You will diagnose and troubleshoot system and application issues, collaborate with internal teams for escalations, and contribute to maintaining operational efficiency. The role requires strong problem-solving skills, attention to detail, and the ability to work in a 24x7 support environment. You will also gain exposure to cloud technologies, networking systems, and enterprise-grade infrastructure.

Additionally, Tata Communications emphasizes continuous learning and skill transformation, making this role a great opportunity to build a strong foundation in cloud operations and IT support. You will be encouraged to stay updated with the latest technologies, improve your technical expertise, and grow within the organization. By working on real-world problems and supporting global clients, you will develop valuable experience in cloud operations, incident management, and customer service excellence.

Roles & Responsibilities:

• Take ownership of customer-reported issues, ensuring timely investigation, resolution, and communication throughout the incident lifecycle.
• Diagnose and troubleshoot system, network, and application issues using appropriate tools and methodologies to identify root causes.
• Provide effective solutions to technical problems, ensuring minimal disruption to customer services and maintaining system reliability.
• Follow standard operating procedures for escalation of unresolved issues to relevant internal teams, ensuring proper documentation and tracking.
• Monitor system performance and proactively identify potential issues to prevent service disruptions and maintain SLA compliance.
• Ensure adherence to service level agreements (SLAs) by delivering high-quality support and meeting response and resolution timelines.
• Collaborate with cross-functional teams to resolve complex technical issues and improve overall service delivery.
• Maintain accurate records of incidents, resolutions, and troubleshooting steps in internal systems for future reference.
• Stay updated with the latest cloud technologies, tools, and industry trends to enhance operational efficiency and technical expertise.
• Contribute to continuous improvement initiatives by identifying process gaps and suggesting enhancements.

Requirements & Eligibility:

• Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related field, with 0–1 year of experience in technical support or cloud operations.
• Basic understanding of cloud computing concepts, networking fundamentals, and system operations in enterprise environments.
• Strong problem-solving and analytical skills, with the ability to troubleshoot and resolve technical issues effectively.
• Experience or exposure to customer service support in fast-paced, high-availability (24x7) environments is preferred.
• Knowledge of incident management and escalation processes in IT service management (ITSM) frameworks.
• Good communication skills, both verbal and written, to interact with customers and internal teams effectively.
• Ability to work in shifts and adapt to dynamic work environments with changing priorities.
• Strong attention to detail and commitment to delivering high-quality support services.
• Willingness to learn new technologies and continuously improve technical and professional skills.
• A proactive attitude with a growth mindset and the ability to work collaboratively within a team.

Expected Salary:

The expected salary for a Jr. Engineer – Cloud Operations at Tata Communications in India typically ranges between ₹3 LPA to ₹6 LPA, depending on qualifications, technical skills, and prior experience. In addition to the base salary, employees benefit from learning opportunities, career growth programs, and exposure to global cloud and networking technologies.

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