Job Description

Concentrix is hiring for the role of Analyst, Planning & Scheduling in Bangalore, offering an excellent opportunity for professionals interested in workforce management, scheduling operations, business analytics, and operational planning. Concentrix is a globally recognized technology-enabled business services organization that specializes in customer engagement, operational excellence, and digital transformation services for leading global brands. Operating across more than 40 countries and multiple industry sectors, the company delivers innovative customer experience solutions powered by technology, analytics, automation, and process optimization. This role is ideal for candidates who enjoy analytical work, scheduling coordination, workforce optimization, and fast-paced operational environments.

As an Analyst, Planning & Scheduling, the candidate will be responsible for managing workforce schedules, generating staffing models, optimizing resource allocation, and ensuring operational efficiency across business units. The role involves working with Workforce Management (WFM) tools such as eWFM, IEX, or Alvaria to administer schedules, manage staffing requirements, monitor intraday patterns, and support workforce planning activities. Professionals in this position will collaborate closely with stakeholders, operations teams, and partners to ensure schedules align with business demands while maintaining service quality and workforce productivity. The role also includes involvement in automation initiatives, data-driven scheduling optimization, and process improvement projects.

Concentrix provides employees with a collaborative and technology-driven work culture focused on innovation, operational excellence, and continuous learning. Candidates joining this role will gain valuable exposure to workforce management technologies, scheduling automation, real-time operations, business analytics, and enterprise process optimization. The organization encourages skill development in areas such as SQL, Power BI, AI-driven workforce planning, and Robotic Process Automation (RPA). For professionals aiming to build careers in workforce analytics, operations management, business process optimization, or enterprise planning, this role offers strong career growth opportunities within a globally recognized organization.

Roles & Responsibilities

• Develop, manage, and maintain workforce schedules to ensure efficient resource allocation and operational productivity.
• Utilize Workforce Management (WFM) tools such as eWFM, IEX, or Alvaria to administer scheduling activities and workforce planning processes.
• Generate, optimize, and review Intraday Patterns (IDP) to align workforce schedules with operational requirements.
• Coordinate with business stakeholders and operational teams to gather scheduling requirements, priorities, and project timelines.
• Recommend staffing and headcount adjustments by analyzing workload trends, scheduling scenarios, and operational demands.
• Monitor scheduling mailboxes and manage real-time schedule changes, exceptions, leave requests, and workforce adjustments.
• Support automation initiatives for shift creation, schedule optimization, and time-off approval processes.
• Analyze workforce performance trends and leverage data analytics to improve scheduling efficiency and operational effectiveness.
• Participate in continuous improvement initiatives to streamline workforce management processes and reduce manual interventions.
• Work with SQL, Power BI, and reporting tools to generate workforce insights, operational dashboards, and scheduling analytics.
• Collaborate with teams in fast-paced operational environments while ensuring scheduling accuracy and service delivery standards.
• Explore AI-driven workforce optimization strategies and automation technologies to improve operational planning capabilities.

Requirements & Eligibility

• Bachelor’s degree or graduation in any relevant discipline from a recognized institution.
• Good understanding of Workforce Management (WFM) concepts, scheduling operations, and resource planning processes.
• Experience working with WFM tools such as IEX, Alvaria, or eWFM will be highly preferred.
• Strong knowledge of MS Office tools including Excel, PowerPoint, and reporting applications.
• Basic to intermediate knowledge of SQL and Power BI for operational reporting and workforce analytics.
• Excellent communication and interpersonal skills for stakeholder coordination and cross-functional collaboration.
• Ability to work effectively in a 24/7 shift-based operational environment.
• Strong analytical thinking and problem-solving capabilities for handling dynamic workforce scheduling challenges.
• Ability to multitask, manage multiple projects simultaneously, and adapt to changing business priorities.
• Understanding of automation concepts, workforce optimization techniques, and operational process improvement strategies.
• Exposure to leave management systems, scheduling tools, or contact center operations will be advantageous.
• Self-motivated attitude with willingness to continuously learn new technologies, operational tools, and scheduling methodologies.

Expected Salary

The expected salary for the Analyst, Planning & Scheduling role at Concentrix in Bangalore generally ranges between ₹4 LPA to ₹8 LPA depending on prior workforce management experience, expertise in WFM tools, analytical capabilities, and communication skills. Candidates with hands-on exposure to tools like Alvaria, IEX, SQL, and Power BI may receive higher compensation packages based on technical proficiency and operational experience.

In addition to salary, Concentrix offers employees exposure to global business operations, workforce analytics, process automation, professional development programs, and long-term career growth opportunities in workforce management, operations planning, and business process optimization domains.

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