Overview

HSBC is one of the world’s largest banking and financial services organisations, operating across 64 countries and territories. The company focuses on helping businesses grow, supporting global economies, and enabling individuals to achieve their financial goals.

The Business Analyst role at HSBC involves analysing business processes, gathering requirements, and collaborating with stakeholders to design solutions that align with strategic and regulatory objectives. The role requires strong analytical skills and the ability to translate business needs into clear functional requirements.

Key Responsibilities

Business Analysis & Requirement Gathering

• Conduct detailed business analysis including process mapping, gap analysis, and requirement elicitation.

• Work closely with stakeholders to understand business needs and refine operational processes.

• Translate business requirements into functional specifications and user stories.

Project & Solution Support

• Support project managers in defining project scope, objectives, and success criteria.

• Participate in solution design discussions to ensure alignment with business goals and regulatory standards.

• Assist in defining implementation strategies and project delivery approaches.

Testing & Implementation

• Participate in System Integration Testing (SIT) and User Acceptance Testing (UAT).

• Prepare test cases and support the resolution of defects during testing cycles.

• Contribute to adoption strategies including training materials and communication plans.

Documentation & Reporting

• Prepare detailed documentation such as:

  • Business Requirement Documents (BRDs)

  • Process flow diagrams

  • Impact assessments

  • Project status reports

Required Skills & Knowledge

Analytical & Technical Skills

• Strong analytical and problem-solving ability with capability to interpret complex data.

• Familiarity with business analysis methodologies such as Agile, Waterfall, or Lean.

• Experience with business analysis tools like:

  • Microsoft Visio

  • JIRA

  • Confluence

  • Excel

  • Power BI

Domain Knowledge

• Understanding of banking operations and financial services processes, including:

  • Customer onboarding

  • Lending and payments

  • Operational workflows

  • Compliance and regulatory requirements

Risk & Controls

• Basic knowledge of risk management and control frameworks within regulated financial environments.

Why Join HSBC

Working at HSBC offers employees opportunities for career growth, international exposure, and continuous professional development. The company promotes an inclusive workplace culture that values diversity, collaboration, and innovation.

Employees benefit from:

• Flexible and hybrid work models

• Career advancement opportunities

• Learning and development programs

• A diverse and inclusive work environment

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